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Privacy Policy 2018-05-22T16:02:58+00:00

Privacy Policy

UK Farm Vets Ltd registered in England (07331487) and based at Old Woodhouses, Broughall, Whitchurch SY13 4AQ (we, us or our) are committed to protecting and respecting your privacy.

This privacy policy sets out how Lambert, Leonard and May uses and protects any information that you give us when you interact with our practice.

Lambert, Leonard and May is a trading name of UK Farm Vets Ltd.  Lambert, Leonard and May is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using our services or this website, then you can be assured that it will only be used in accordance with this privacy statement.

Lambert, Leonard and May might change this policy from time to time by updating this page. You should check this page to ensure that you are happy with any changes. This policy is effective from 22nd May 2018.

 

What we collect

We collect information about you when you register with us.  We also collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions. NB Website usage information is collected using cookies.

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

 

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • to carry out our obligations arising from any contracts entered into by you and us
  • Internal record keeping
  • We may use the information to customise the website according to your interests.
  • Marketing

We have a policy on retention periods for personal information that we hold as part of our veterinary service, and these are reviewed regularly.

If you have consented to receive marketing we will send you information about products and services including vaccination reminders, newsletters and any events which may be of interest to you via email, SMS, Phone, or Mail.   You may opt out or choose your preferences at any time.

You have a right at any time to stop us from contacting you for marketing purposes by email info@llmvets.co.uk or write to us at: Lambert, Leonard and May, Old Woodhouses, Broughall, Whitchurch, Shropshire, SY13 4AQ

 

Who has access to your information?

We will not rent or sell your information to any third parties, or share you information with third parties for marketing purposes without your prior consent.

Third Party Service Providers working on our behalf: We may pass your information to our third party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf. However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties beyond LLM Network.

We use MailChimp as our marketing automation platform. When accepting marketing information from LLM, you acknowledge that the information you provide will be transferred to MailChimp for processing in accordance with their Privacy Policy and Terms.

 

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

 

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

 

Links to other websites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

 

 

Google Analytics

When someone visits our website, we use a third party service Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

 

Controlling your personal information

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@llmvets.co.uk

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. If you have given consent we may pass your details to companies who are industry partners providing goods and services related to veterinary care.

 

How to contact us

Please contact us if you have any questions about our privacy policy or any information we hold about you:

by email info@llmvets.co.uk

or write to us at: Lambert, Leonard and May, Old Woodhouses, Broughall, Whitchurch, Shropshire, SY13 4AQ

 

You may request details of personal information which we hold about you under the General Data Protection Regulation.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.